DAVE ALEXANDER CENTER FOR SOCIAL CAPITAL

Phil Gilbert, IBM’s former general manager of design, led one of the largest transformations in the company’s history. Set loose to improve upon IBM’s entire business process management group, the former serial entrepreneur pruned its bloated product line, trimmed its staff and added professional designers to the product team. Upsetting some colleagues with the changes, and inspiring others, Gilbert ultimately saw the proof was in the pudding, as the company raised profit margins and grew market share. If you’re looking to transform your own organization, don’t miss his piece, “Change Is an Offering, Not a Mandate” excerpted from his book Irresistible Change.