DAVE ALEXANDER CENTER FOR SOCIAL CAPITAL

“It’s important to me to listen to all our company’s stakeholders, and I do this by being curious, deliberately and consistently,” says Frederica Peterson, founder of Frederica Peterson Consulting and author of Inquisitive Leadership. “I pay attention not just to what is being said but to what isn’t. Who is quiet and why. Who is trying to be the loudest voice in the room and what that voice might be drowning out in the process. Noise, in most organizations, isn’t a volume problem; it’s an attention problem — and we naturally gravitate toward whoever is easiest to hear.” Read more of her perspective in “The Loneliness Epidemic Is Bad for Business — Are Company Leaders Listening?”